FAQ

Frequently Asked Questions (FAQ)

1. What is Fashion Hour’s shipping policy?

We offer free shipping across the United Kingdom. Orders are processed within 1-3 business days (Monday to Friday), and delivery usually takes 4-7 business days. You’ll receive a tracking link via email once your order ships.

2. Do you ship internationally?

Currently, we only ship within the United Kingdom. We do not offer international shipping at this time.

3. How can I track my order?

Once your order has been dispatched, we will send you an email with a tracking link so you can monitor your shipment until it arrives.

4. What is your return and refund policy?

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can request a return within 30 days of receiving your order. Please ensure items are unused and in original condition. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

5. How do I initiate a return?

To start a return, email our customer service team at j88992813@gmail.com with your order number and reason for return. We’ll review your request and provide instructions if approved.

6. What if my order arrives damaged or incorrect?

If your item is damaged or incorrect, please contact us immediately at j88992813@gmail.com with your order details and photos of the issue. We will assist you with a replacement, refund, or store credit.

7. Can I change my delivery address after placing an order?

You can update your shipping address by contacting us within 24 hours of placing your order. After the order is shipped, we cannot change the delivery address.

8. How do I contact Fashion Hour customer service?

You can reach us via:

  • Email: j88992813@gmail.com

  • Phone: +44 161 225 7831

  • Address: 144 Moss Lane East, Hulme, Manchester, M15 7DG, United Kingdom

Our team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT), and we respond to all inquiries within 24 business hours.

9. Do you offer exchanges?

We only offer exchanges for faulty or damaged items. Please contact us at j88992813@gmail.com for instructions.

10. Is my payment information secure?

Yes! All payment information is securely processed through trusted third-party payment gateways. We never store your full payment details on our servers.

If you have any other questions or need assistance, please don’t hesitate to contact us!